Saying goodbye to our “08” phone numbers

Phone number change

From Saturday 28 February, we say goodbye to a number of our “08” phone numbers. In August, we introduced a new 0300 number for our customer support. Previously, if you wanted to contact some of our support services, we were only able to offer 0844 numbers for our customer support or IT support. Customers took…

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39 days as a user researcher

User research prototype

I’ve read blogs in the past, but I’ve never written one so bear with me. I’m a User Researcher, working on the development of our new digital services, and have been for exactly 39 days so not what you’d call vastly experienced. As a result this blog won’t include any long words or swathes of…

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GeoVation: latest news on funding


The successful GeoVation Challenge finalists, moved a step closer to receiving funding for their ideas on How can we enable people in Britain to live in better places?

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Counter-fraud restriction for companies: form RQ(Co)

Form RQ

We’ve recently introduced a new security measure for companies who own registered property and are concerned it might be subject to a fraudulent sale or mortgage. Tenanted, unoccupied or mortgage-free properties are known to be particularly vulnerable. Property fraud can happen in many ways. Fraudsters may attempt to acquire ownership of a property either by using a…

GeoVation camp 2015: the end process


Nine GeoVation finalists attend the GeoVation camp in Southampton, hoping to win a share of the £101,000 prize pot by impressing the four judges with their ideas on ‘How can we enable people in Britain to live in better places?’ Supported by external helpers, Chris Jones describes his experience as a Land Registry helper.

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Land Registry joins the ODI


Land Registry is now a proud member of the Open Data Institute (ODI) – joining like-minded organisations from business, the public sector and academia. Our membership opens up a series of opportunities to discover the true value of our data. Through collaboration we are hopeful we will develop better ways of helping our customers unlock new enterprises and social value.

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Tracing the origins of Transaction Data

Aerial photo of suburban street

The roots of our Transaction Data go all the way back to our foundation in 1862 and the first land and property applications submitted to us for registration. Over more than 150 years we’ve been amassing a rich store of information, first on paper but now in digital format. It’s the source of the data we now make available for free.

Transaction Data calculates the number of submitted applications we’ve completed, by account customers (typically conveyancers and/or lenders) in the preceding month.

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Have you remortgaged recently? Help us with our research

remortgage research

As part of the plan for our new digital land registration services we’re looking to see how we can register digital applications online. To help us understand what users need we’re looking to carry out research across a number of sectors including lenders, solicitors and conveyancers, and homeowners. Are you a homeowner? We’re keen to…

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Looking back at 2014

Land Registry office

As 2015 begins, we have been looking back at what was a very busy 2014 for Land Registry. In 2014 our intakes were the highest they have been for over seven years. We have processed over 32 million applications which underpinned property sales worth hundreds of billions of pounds in a buoyant property market.

Moving our new digital services into Beta

Beta user research

We passed the Digital by Default standard assessment – so what’s next for continuing our journey to develop our new digital services? We’re kicking off the next phase of development and moving into Beta. Our teams will be split into the different services we’ll offer, these include: Property page We’ll be launching individual pages for each property…

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Making it easier online


This Christmas, it’s estimated that 83 per cent of British shoppers will do at least part of their Christmas shopping online and you can do most of your land registration work online too.

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Assessing government digital services

growing capabilties

For our new digital services to go live on GOV.UK, we need to meet the criteria in the Digital by Default Service standard. Service assessments are completed by a panel – this can include GDS with other trained assessors from across government. As part of our digital journey, we’ve continued to grow our capabilities and…

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