Over the next few months we will gradually centralise the processing of pre-registration applications and first registrations.
While centralisation may change where we process an application, customer relationships with our dedicated customer teams will be unaffected by this work.
This is the next step in the development of our service – a development which has been going on over the last few years.
For a number of years our customer teams have been the first point of contact for many of our customers, and have carried out the processing of their applications.
The subsequent success of our digital services such as our electronic Document Registration Service (e-DRS) and MapSearch means we are able to take the next step in improving our processes by sending all applications for pre-registration services such as official copies to single offices.
We have also moved the processing of first registrations to four of our 14 offices. Our intake of first registrations continues to fall.
Another step we will be taking is to start scanning applications at the beginning of our registration process.