On 1 August we introduced a new “0300” number for our Customer Support phone line.
This means that if you want to call Customer Support, you can use a number that is charged according to the standard national rate.
We have also introduced new “0300” numbers for a number of our other service lines. The full list of new numbers is below.
- Customer Support: 0300 006 0411
- Customer Support for Welsh speakers: 0300 006 0422
- Bankruptcy enquiries: 0300 006 6107
- Commercial Services team: 0300 006 0478
If you do call our existing “08” number for any of these lines, for the next six months you will still be put through. At the end of this six-month period we will withdraw these numbers completely.
We are pleased to be able to make this change to bring our practices into line with other public sector organisations and to act upon the feedback we have received from our customers.
Appointments for our customer information centres
We are now operating a mandatory appointment-only system in our customer information centres (CICs).
We also now need 72 hours’ notice to make an appointment so customers who visit without one will be turned away.
Appointments can be made by completing our online contact form or by calling us on 0300 006 0411.