More application results are being returned instantly and securely to customers’ Land Registry portal accounts – even if the application was sent through the post.

The launch of our e-Despatch service on Monday 13 July means that if a customer has a portal account, nearly all of their application results will now be returned online.

The exceptions are first registration results and large, complex plans, which will continue to be sent by post.

Customers without portal accounts will also continue to receive application results through the post.

Retrieving results

Customers who have portal accounts can access their application results from the portal PDF Downloads area. The documents are available to view for 30 calendar days (inclusive of the application completion date).

Portal page

Enhancements to the PDF Downloads area enable customers to choose whether they view all of their organisation’s downloads, any new downloads, or previously viewed downloads.

They can filter results by:

  • My downloads
  • Business Unit downloads
  • Postal applications downloads
  • Another user’s downloads.

Customers can also search by title number or their customer reference to find a specific application.

You can view the step-by-step guidance and set up an RSS feed to receive notifications when new application results arrive in their portal account.

Customers who don’t have portal accounts can sign up to the portal for quicker, secure online transactions.

Whether customers have a portal account or not, all postal applications should be sent to our central PO Box/DX address to ensure they are received and entered on the daylist as quickly as possible.


Gavin Curry
By Gavin Curry,
Editor at HM Land Registry