Customer satisfaction is really important to us, so we are delighted when we can listen to our customers, understand what they want and enhance our services as a response.
That is what we are doing on 26 September. From this date, if you are one of our business customers, you will be able to receive email notifications when your applications’ results are available for download in our online transactional channel – the portal.
For the past few years, business customers have only been able to receive notifications via an RSS (Really Simple Syndication) feed.
Following feedback from customers, we know that they would prefer to receive email notifications.
We carried out an enhancement survey with customers early this summer and email notifications (when applications have been completed) came up as one of the top enhancements our customers would like to see.
We are delighted that recent changes to our IT infrastructure have enabled us offer customers this function.
The notifications screen in the portal will look like this:
From 26 September, you will see an additional “Email” option next to the notification type “RSS feed”. You can activate this for both ‘My Downloads’ and ‘Postal Application Downloads’.
When you activate the new feature, it will default to the email address associated with your portal user ID. You will then have the opportunity to enter a different email address from within your business unit if you wish to.
The system will refresh every 15 minutes and ‘look’ for new downloads. If it finds any, it will send you an email informing you that the new downloads are available.
If new downloads are available and notifications have been activated for both areas, the system will send you a separate email for ‘My Downloads’ and ‘Postal Application Downloads’.
Log into the portal to use the new feature from Monday.