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Every month, we review anonymous feedback posted on GOV.UK. This helps us to spot any missing links to information or add details that our customers need. For example, we added a link from our Application form for an official search of the index map to our official search of the index map guide. This makes it easier for our customers to find the guidance they need.

For the past couple of weeks, we’ve been doing customer research to help improve the way we display our fees on GOV.UK. We have been out to customer offices to test a new format for our fees guide. Watching our customers use our information and testing new content ideas is a great way to help improve our website.

Another example of working well together is using feedback from research we did last month. As I mentioned in my last blog, we were updating the wording on ‘Update property records when someone dies’ with GDS. This has now been published. We’ve also added a link to this page from ‘What to do when someone dies’ to help improve the user journey, making it easier to find the guidance people need.

We’ve now almost finished creating new guides to use the portal for our business customers. One of our latest is about How to submit a unilateral notice on e-UN1.

What we’re working on next:

  • Updating our content. As we’re about to change our email address from @landregistry.gsi.gov.uk to @landregistry.gov.uk
  • Reducing the number of PDFs by turning them into HTML pages, for example our portal guides and working with HR to publish the next Equality information report as a webpage

Stephanie Hill
By Stephanie Hill,
Web content manager at HM Land Registry