It’s all about feedback again this month. I want to make the user journey as straightforward as possible on GOV.UK, so I’ve been looking at adding useful links to different pages. For example, following anonymous feedback I added a link from the popular page ‘Wills, probate and inheritance: property and bank account’ to our page on update the property records when someone dies.
As mentioned in my last blog, we’ve been looking at improving the way we display our fees on GOV.UK. The customer research findings have helped me prepare a new HTML format which I’m now reviewing with other teams here. I hope to be able to publish the new fees page on GOV.UK soon. This will help users find the information and avoid them having to contact us to ask us questions, such as ‘I’m looking for the fee to pay on the search of the index map (SIM) form’
Last week we changed our email address. So I’ve been removing ‘.gsi’ from all our email addresses on GOV.UK. It’s mentioned on 176 pages and 30 PDFs, so it hasn’t been a quick job! The redirect we have in place for any incorrectly addressed emails will stop on 29 February. So it was an important task to avoid any broken links in the future.
What we’re working on next:
- updating our corporate pages eg about us
- improving accessibility to information eg replacing a jpeg diagram which is too small to read with a large scale readable PDF
- exploring how we could improve our fee calculator
Keeping up to date
There are a couple of ways to know about our latest changes:
- You can sign up to get emails from us about your topic of interest.
- We add change notes to all documents when they are updated on GOV.UK. If you’re on one of our pages on GOV.UK, there is a ‘see all updates’ link at the top of the page, which goes to the page history. If you click on +full page history, it shows when and why the text was altered, eg for schedule 2 notices the latest note says “A variation to notices 7, 12, 13, 15, 16, 17, 18, 19 and 20 has been added as a result of a suspension of electronic services from 1830 hours on Friday 4 March 2016 to 0600 Monday 7 March 2016.”