We’re starting the New Year with a focus on user needs. We’ve decided to review anonymous feedback posted on GOV.UK weekly, instead of monthly. This can help improve the user journey for our customers more quickly. For example, we received the following anonymous feedback for Completing forms ID1 ID2: “Looking to send in a form ID2, you fail to give the address the form should be posted to”. So we added a section ‘Send your forms‘, to help people find the address they need.
This month I’m spending time planning our content update for the change to our email address. From 30 January we’re removing ‘.gsi’ from our email address. I’m reviewing our 1,047 documents on GOV.UK and liaising with relevant teams to update PDFs, Word docs and web pages where we have email address details. This is important as the automatic redirect from the old email address to the new email address will stop on 29 February and we want to avoid any broken links.
At the end of last year, we were doing customer research to help improve the way we display our fees on GOV.UK. Now we have the research results, I’m working with colleagues in legal and finance to make changes. We will then be able to go back to the customers to see if the new format really works and if we can publish it on GOV.UK.
What we’re working on next:
- Reviewing our web pages about forms to improve the summary and details section. This will help make our content clearer to understand
- Improving our recruitment information on GOV.UK by updating the content on our Working For Land Registry page. This will also include a list of current jobs. We will be linking to this updated page through social media and on our blog.