Croydon caseworkers training

Every day over 3,500 caseworkers process more than 18,000 updates to the Land Register. The register is at the heart of the assurance and confidence we offer the property market. It contains more than 24 million titles that underpin property ownership worth over £4 trillion across England and Wales.

More than 100 new caseworkers have recently embarked on their journey with us. They will become highly professional knowledge-workers who are integral to the conveyancing process, applying Land Registry practice and procedures under current legislation in a vibrant environment.

Within six months each new caseworker will need to be able to process basic applications and handle customer enquiries in an evolving digital environment. Learning all the different types of casework can take many years and caseworkers say their training never stops. Being a caseworker is more than a job – it’s a vocation that each individual cares passionately about.

We value honesty, trust and doing things in the right way. When a new caseworker joins us, the selection process ensures we have people who share these values and can:

  • be accountable, make impartial decisions and treat other people with respect
  • be depended upon by customers and colleagues
  • constructively challenge the way we do things and look to improve value for money
  • apply their expertise and take ownership for their own professional development.

We teach our recruits about the conveyancing process, land law and land registration law and practice. We don’t expect any prior knowledge of these subjects so we get straight to work filling these usually large knowledge gaps.

Training a caseworker is not just about building up layers of knowledge and skills. It’s about making sure the caseworker has the confidence to use these flexibly as they have to be applied together to make difficult registration decisions.

This is important because applications to change the register can often throw up difficult legal questions, such as has a legally effective document been created? Is there a right of way over a piece of land?

Caseworkers rely on their knowledge and judgement to answer these questions. They have to determine matters such as who should be registered as the owner of a piece of land, what entries should appear in the register of title and how much land should be included in each registration.

So how does a caseworker develop these vital skills? Find out in tomorrow’s blog.

Antony Hart
By Antony Hart,
Senior Communications Officer at HM Land Registry