Caseworkers in Croydon during training

In yesterday’s blog, we talked about the skills and qualities a caseworker needs. In this blog, we will talk about how caseworkers develop these, learn the technical skills they need and gain knowledge of the conveyancing process, land law and land registration law and practice.

During a caseworker’s first six months they will develop the core skills for their role. At first, caseworkers get a holistic view of their role, covering:

  • an overview of the conveyancing process and Land Registry’s place within it
  • processing a case from start to finish
  • the background of the different topics they will need to learn. The topics are parts of the registration process that have been broken down to mirror the way our systems seek information that the caseworker will need to enter
  • the background to the legislative requirements
  • the effect and benefits of registration.

Next they work through straightforward transactions which teach them how to decide whether a legal interest has been created, and how it should be entered in the register. Once they’ve covered these straightforward transactions they work through live examples.

These examples give caseworkers the opportunity to process each part of a registration – from when the customer lodged the application through to its completion. This is done under the supervision of experienced caseworker training instructors, senior technicians and the caseworkers’ line managers.

As well as land law, it may be appropriate for the caseworker to learn precedent case law. They work on more complex examples which include what to do if a legal interest has not been created.

Caseworkers are then assessed to see if they achieve basic technical authority. This enables them to complete applications on their own. Assessments include:

  • targeted online assessments throughout the course
  • examination of cases worked on
  • training instructor feedback
  • feedback from the senior technical adviser who supported the caseworker. They will give an independent overall assessment using their expertise.

Once a caseworker has achieved basic technical authority (which usually takes six months), their learning and development really begins! It’s comparable to passing your driving test. The next 18 months are spent reviewing and consolidating their skills and knowledge with support from colleagues, their team leader and senior technical advisers.

We value and grow our knowledge and professional expertise. Each caseworker will have an individual development plan which includes at least five days of professional training as well as learning about other Land Registry casework procedures. They will also need to continually adapt to digital changes, enhancements to internal and customer-facing services and updates and revisions to land law and Land Registry practice – there’s at least one update every week!

Next week we will publish a four-part article which covers a day in the life of a caseworker so you can see these skills and experience in action. Sign up to email alerts or follow us @HMLandRegistry to make sure you don’t miss it.


Antony Hart
By Antony Hart,
Marketing and Communications Manager at Land Registry, Head office