Land Registy Christmas cards

2015 was a busy year for us! We welcomed our new Chief Exec, recruited 120 caseworkers, made great progress with Local Land Charges and even had a trip to Buckingham Palace. Take a look at our 2015 round-up:

January

We joined the Open Data Institute, which gave us the opportunity to learn from experts, to help our customers get more value from our data.

We introduced centralised addresses for customers’ post, so it’s sent straight to our scanning centre to reach us as quickly as possible.

February

The Infrastructure Act allowed us to go ahead with Local Land Charges.

2 years after launch, our Property fraud line had helped nearly 2,000 people with property fraud advice.

We started our first major recruitment in a decade – 120 caseworkers and 15 lawyers.

March

Property Alert first anniversary. More than 19,000 people signed up for our free Property Alert service in the first year.

We announced the winners of our GeoVation challenge with Ordnance Survey.

April

We made changes to our ID1 and ID2 forms, to allow more people to verify identity.

May

Property Developer discovery workshop. We worked with property developers to find out their challenges and what could be improved with our new digital services.

June

Graham Farrant, our new Chief Executive and Chief Land Registrar, started working with us.

We hosted a Local Land Charges stand at the biggest annual local government event, Local Government Association conference.

We published a new form for members of the public to submit a statement of truth.

July

e-Despatch launched. We increased how many application results customers can receive online, even if they’ve sent us their application through the post.

ENEI Diversity award win. We won the Representative Workforce Award at the Employers Network for Equality and Inclusion awards ceremony.

August

We welcomed the first group of new caseworkers in over 10 years.

September

We stopped the use of fax, to make us more efficient and greener.

We simplified document requirements for first registration, to make it easier for customers to send us required information and for us to process applications.

Kurdistan ministerial visit. Our international team shared best practices for land registration with the Kurdistan Regional Government.

October

Our staff volunteered to accompany police to raise public awareness of property fraud as part of Operation Rogue Trader week.

Our second group of apprentices arrived.

November

MapSearch won a Civil Service award. We were recognised as having the best innovation that uses technology to make things better at an awards ceremony hosted by the Queen at Buckingham Palace.

We launched our National Polygon Service, giving customers the ability to download, host and interrogate our complete set of polygons and detailed title information.

We held our first Local Land Charges National Conference with attendees from local authorities, private search companies and potential suppliers.

December

We increased the file size for supporting plans to online applications.

We rewrote our portal guides to make the information clearer and more accessible.

We wish all our customers a happy new year and look forward to working with you in the year ahead.


Frank Ramsay
By Frank Ramsay,

Head of Digital Communications at HM Land Registry