Our new free-to-use web-based MapSearch service has proved an instant success with Business e-services customers.

More than 2,600 visits and close to 5,000 searches are being made each day.

A survey found that 93 per cent of users say the service will save them money and 82 per cent say it will save them time.

MapSearch allows customers to quickly establish whether land and property in England or Wales is registered and obtain title numbers and details of freehold or leasehold tenure and other registered interests.

The service was created by working with customers to ensure it met their needs and we have continued to enhance it in response to people’s suggestions. For example, the map scale is now displayed on screen.

The survey was carried out during MapSearch’s public testing phase and attracted almost 500 respondents. It found that 79 per cent of customers were using the service several times each week.

The main usable features were rated as either excellent or good by between 73 per cent and 88 per cent. Between 89 per cent and 93 per cent agreed or strongly agreed with statements that MapSearch was intuitive, easy to navigate, saved time and money, and met their expectations.

All you need to use MapSearch is an internet connection, a standard internet browser and a Land Registry portal account.

To access the service log into the portal and select MapSearch from the ‘Information Services’ menu on the left-hand side of the portal home page.

A video on our You Tube channel provides a simple ‘how to use’ guide.

We will continue to enhance MapSearch in response to your suggestions. Please look out for further announcements.

What our customers say

Deena Wood, Data Project Co-Ordinator, National Grid: “Very satisfied, such that I feel that I wouldn’t be able to do without it. It saves a lot of time.”

Jackie Wilkie, Grantor Relations Officer (Payments), National Grid: “Previously I found that a number of my Land Registry searches were rejected. Using this new service allows me to easily pinpoint the area of land required.”

Gavin Curry
By Gavin Curry,
Digital Communications and Editorial Officer at HM Land Registry