Beta user research

We passed the Digital by Default standard assessment – so what’s next for continuing our journey to develop our new digital services?

We’re kicking off the next phase of development and moving into Beta. Our teams will be split into the different services we’ll offer, these include:

Property page
We’ll be launching individual pages for each property In England & Wales on GOV.UK – with a public Beta live by March 2015

Digital Register
We’ll be designing a citizen friendly view of the registered title – with a private Beta live in 2015. Watch this space for more information on this exciting new development that will transform how people currently access and view a property register.

Digital Charge
We’ll be delivering a working prototype to allow users to submit a new charge for registration – the Alpha prototype will be complete by March 2015.

Our teams will be based in both Croydon and Plymouth, and we’ll continue to work with Government Digital Service throughout the Beta phase.

We’re already recruiting for the new teams with staff from across HM Land Registry – and have identified a need to bring in new people for more specialist roles. This will introduce new skills to the organisation, and allow us to mentor and up-skill existing staff for future development. All members of the new teams will continue to learn, develop and grow capabilities for helping to move towards a more digital organisation.

Eddie Davies, Service Manager said “Throughout the development of our new digital services, it’s vital that our customers can still use our existing services. The new services we launch will run alongside existing services and we’ll continue to aspire to offer the highest level of customer service.”

He added “The Beta teams, just like the Alpha, will work closely with our customers and stakeholders to gather user research to inform our new digital services. We’ll continue to test and learn with them – and are looking for more customer support and involvement. As with the Alpha, we’ll be encouraging the teams to hold regular gatherings and informal get-togethers to show the rest of the organisation what they’ve been working on. We’ll continue to encourage an open working environment, which will include live demos using new tools and techniques.”

Interested in taking part in our user research and keen to test our new digital services? Please contact us by email or tweet @HMLandRegistry.

Caroline Kyriazis
By Caroline Kyriazis,
Senior Digital Marketing Manager at HM Land Registry