remortgage research

As part of the plan for our new digital land registration services, we’re looking to see how we can register digital applications online.

To help us understand what users need, we’re looking to carry out research across a number of sectors including lenders, solicitors and conveyancers, and homeowners. Are you a homeowner? We’re keen to hear whether you know about the role HM Land Registry plays in the remortgage process, and how you found your recent application process.

All your insights will be valuable for developing the prototype for our new digital mortgage registration service. Without your input we won’t be able to shape our new services around the users – you!

All personal details will be completely confidential and for internal use only. We won’t discuss any personal finances, your mortgage or house price figures.

We’d like to hear from you. If you can spare 10 mins for a quick call with one of our user researchers please get in touch by email or tweet @HMLandRegistry.

Emma Capp
By Emma Capp,
User Researcher at HM Land Registry