Head of Customer Engagement Duncan Chittenden talks about how we’re working with customers to improve the quality of applications.
Clarification of our new practice for certified copies and its requirements, to make sure your first registrations are processed smoothly.
We aim to make our services for members of the public as straightforward as possible to use and believe it is only by working more closely with those customers that we can improve what we offer. That’s why we have set up the Citizen Centre at our Wales office and we are delighted the centre will now be accepting applications.
Alex Cook, a Customer Contact Centre Team Leader, provides a behind-the-scenes look at what she and her team do: The Customer Contact Centre (CCC) is usually the first point of contact with HM Land Registry for many of our citizen customers and no two days are ever the same. Whether enquiries are by telephone or email,…
If you use the portal it’s likely that you have asked us, or at least wondered “Where are my e-DRS application results?” and “Why can I only see my application results for 15 days?”