In December, Emma gave us some insight into her apprentice journey at HM Land Registry so far. Talking us through casework, training and how it all contributes to her completion of a BTEC Level 3 Diploma in Business Administration. I caught up with the rest of the apprentices, including Emma, to get some more information about the benefits of becoming an HM Land Registry apprentice.

Croydon apprentices at their desk (1)

We started in October and have settled in pretty fast. We are all at different stages of life, yet we all get along well. We all try our best to help each other along, whether it’s with the BTEC, casework or just a bad day.

I’m Mya, and I’ve been at HM Land Registry for three months now. I would describe the job as very challenging but enjoyable. The aspects I like most about this job are that it is motivating, flexible and the team work! Being a part of the Civil Service also means I get access to Civil Service Learning which allows me to build up my skills and knowledge in other areas like customer service, IT and communication. This is great as it means I can bring new skills to my current job on top of the training we do for casework, and helps me work towards my BTEC qualification.

The buddy system is really helpful too. If I have any questions I can turn to my buddy or team leader for help and always feel supported and guided at work. It can all be a bit daunting at the beginning but you always feel reassured. Having a gym on site is a real advantage because it means I can go during my lunchtime.

Emma Capone, Apprentice Registration Executive at Land Registry

I’m Emma, in my other blog I talked about the events and opportunities I’ve enjoyed so far working here. From doing a presentation for the new recruits to organising team events, these experiences have allowed me to develop in many ways. It’s been great working in a team where we all get along and help each to progress and achieve.

So far, we have completed a number of computer-based training programmes on various HM Land Registry subjects, which has helped us with our casework. We’ve been able to take notes and practice examples of casework, for example, Transfers to a company. I enjoy the lectures that are run by our supervisors as we’re able to ask questions on anything we’re unsure of and put them into practice when processing casework. I’m looking forward to doing more complex casework in the future, like mapping, as it makes the day-to-day work more varied and challenging.

The training has provided me with skills, knowledge and experience which I have used as evidence in my assignments to complete my BTEC qualification. This includes good communication and understanding where I fit in HM Land Registry.

Working at HM Land Registry, completing an apprenticeship gives me a great work/social life balance, for me, this is important as I love sports and go to the gym after work most days. The flexible working hours gives me the opportunity to vary my start and finish times. We have a great apprentice team here, and there are plenty of social events that I’ve been able to get involved in.

Our top tips for people applying for an apprenticeship

  1. Be enthusiastic
  2. Be confident
  3. Be yourself

The application process is quite extensive but our best advice would be to give as many detailed examples as you can and focus on what the questions are actually asking. Focus on how your skills and talents can relate in a working environment like HM Land Registry. It may help to bullet point what you want to say before writing out your full answers.

We’ve always found it useful to think about what you did, how you did it (with lots of examples) and what the outcome was. This helps you think clearly about your answers during the interview stage.

Good luck!

Don’t forget you can tweet us at @HMLandRegistry for more top tips.


Nana Crawford
By Nana Crawford,
Social Media Officer at HM Land Registry